Shipping policy
SHIPPING POLICY
Processing Time All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays. You will receive a confirmation email with tracking information once your order has shipped.
Domestic Shipping (United States) We offer shipping throughout the contiguous United States. Estimated delivery times are 7–20 business days from the date of shipment. Shipping costs are calculated at checkout based on your order and location.
International Shipping We ship to over 27 countries worldwide. Estimated delivery times for international orders are 15–45 business days from the date of shipment, depending on your location and local customs processing. International shipping costs are calculated at checkout.
Tracking Your Order Once your order has shipped, you will receive an email with a tracking number. Please allow 3–5 business days for tracking information to update in the carrier's system.
Customs, Duties, and Taxes PawsomePetAdventures is not responsible for any customs fees, import duties, or taxes applied to your order by your country's customs authority. These charges are the sole responsibility of the customer. We have no control over these charges and cannot predict what they may be.
Multiple Shipments If you order multiple items, they may ship separately and arrive at different times. You will receive individual tracking numbers for each shipment.
Lost or Delayed Packages If your package has not arrived within the estimated delivery window, please contact us at PawsomePetAdventures@outlook.com. We will work with the carrier to locate your package. Please note that international shipments may experience delays due to customs processing, which is outside our control.
Incorrect Shipping Address Please ensure your shipping address is correct at checkout. PawsomePetAdventures is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at PawsomePetAdventures@outlook.com — we can only make changes before the order has been processed.
Contact Us For any shipping questions, please reach out to us at PawsomePetAdventures@outlook.com.